About the Job
We are seeking a highly analytical and experienced Senior Operations Analyst to drive operational excellence and improve the performance and efficiency of our systems in the dynamic 5G wireless domain. The ideal candidate will possess deep technical and functional expertise, utilizing data-driven insights to collaborate across development, operations, and related teams. With a strong foundation in Java, Microservices architecture, and 5G technologies, this role will serve as a critical bridge between technical teams and business objectives.
Education Requirements
- Bachelor’s degree in a related discipline.
Experience Requirements
- Evaluate the performance of systems, logs, data, and functional workflows to identify bottlenecks and recommend actionable improvements.
- Collaborate with developers, architects, and DevOps teams to ensure systems are scalable, reliable, and efficient.
- Utilize APM tools such as NewRelic, Dynatrace, and AppDynamics to measure performance and identify areas for optimization.
- Query and derive business insights through log aggregation tools like CloudWatch, Logz.io, Splunk, and New Relic to measure business performance.
- Leverage SQL skills for performance insights, utilizing data from enterprise data lakes.
- Experience in operations analysis, systems performance, or a similar role, preferably in the telecommunications or wireless domain.
- Strong technical background with expertise in Java, Spring, Microservices architecture, PLSQL, ETL and related tools.
Role & Responsibilities
- Manage and monitor incident tickets, ensuring prompt resolution and minimal disruption to operations.
- Conduct root cause analysis to identify recurring issues and develop long-term solutions.
- Track and report trends in incidents to recommend process or system improvements.
- Collaborate with development and support teams to address complex system and application issues.
- Develop and maintain performance dashboards and reporting tools to monitor system health and KPIs.
- Analyze technical and functional data to identify patterns, trends, and opportunities for operational improvement.
- Develop metrics and dashboards to monitor the performance of systems and applications, ensuring alignment with business goals.
- Evaluate the performance of systems, logs, data & functional workflows to identify bottlenecks and recommend actionable improvements.
- Collaborate with developers, architects, and DevOps teams to ensure systems are scalable, reliable, and efficient.
- Partner with development, product management, QA, and other operational teams to guide system enhancements and improve user experience.
- Act as a liaison to communicate technical findings to non-technical stakeholders in a clear and actionable manner.
- Conduct root cause analysis for performance issues, outages, or inefficiencies, providing data-driven recommendations to prevent recurrence.
- Lead initiatives to troubleshoot and resolve system issues promptly to minimize downtime and operational impact.
- Develop and refine processes for system performance monitoring, incident management, and continuous improvement.
- Champion operational excellence initiatives to streamline workflows and enhance productivity.
