We are seeking a seasoned IT Operations / Production Support Lead to ensure day-to-day operational excellence and provide technical leadership across critical platforms and services. This role acts as the bridge between operational strategy and on-ground execution, ensuring service stability, faster incident resolution, and predictable system performance.
The ideal candidate will take ownership of L2-L3 operations, lead high-severity incident responses, and drive strong root cause analysis and preventive actions. You will work across cloud infrastructure, databases, monitoring tools, and automation frameworks to reduce operational overhead and improve reliability. In addition, you will mentor operations engineers, enforce SOP and runbook adherence, and continuously identify opportunities to enhance system resilience and efficiency.
This position requires a hands-on leader with deep troubleshooting expertise, strong coordination skills, and a proactive mindset toward automation and problem management in a fast-paced production environment.
Shift Timings: Rotational shifts within standard US business hours (5PM–2AM/ 3AM to 10AM) with on-call support for Sev-1 / Sev-2 incidents
